Symantec Endpoint Protection Manager Reset | Admin Password

SEPM may lock an account after multiple failed attempts. Wait for the lockout period to expire (usually 15-30 minutes) before trying again.

Now let us explore each method for resetting your admin password, starting with the simplest approach.

These methods assume you have physical or remote administrative access to the Windows Server hosting SEPM. If you do not have access to the server itself, your only recourse is a full disaster recovery from a backup. symantec endpoint protection manager reset admin password

After resetting the admin password, re-login to the SEPM console using the new password. Make sure to update any password records or authentication configurations to reflect the new password.

: You will be prompted to change the password immediately upon login. Method 2: The "Forgot your password?" Link SEPM may lock an account after multiple failed attempts

Check the administrator's email for a link to activate the temporary password. If you aren't receiving the email, you can check the stdout-0.log

What to Do If the Tool Fails (Alternative: Management Server Configuration Wizard) These methods assume you have physical or remote

Marta knew there was no “Forgot Password?” link on the SEPM login page for a reason. Symantec designed the manager to treat a lost admin password as a potential security breach. She pulled up the archived documentation.

Run the following SQL command to change the admin password hash back to the default or clear out lockout flags:

You will see a file named resetpass.bat .

This manual method requires local administrator access to the server where SEPM is installed.