Resets the Main and Platen waste ink absorber counters.
When the counter reaches 100%, the printer stops working and flashes an error light (usually or error codes like 5B00 or 1700 ).
MP230, MP250, MP258, MP280, MP287, MP490, MP495
The power LED will flash for a few seconds and then stay lit green or blue. Your printer is now in Service Mode. Step 2: Running the v3800 Utility Ensure your Windows account has administrative privileges.
: Can manually reset ink counters for certain models, though this is often handled automatically by the printer firmware. Operational Workflow canon service tool v3800
Yes, the original utility tool is freeware meant for technicians. Be cautious of websites attempting to charge you for activation keys or downloads, as these are often modified packages. Why won't my printer enter Service Mode?
The Canon Service Tool v3800 is an official utility software designed for authorized service centers and technicians. It allows users to interact with Canon Pixma and Maxify printers while they are in a diagnostic state known as "Service Mode." Key Features
The Canon Service Tool cannot communicate with a printer operating under normal conditions. You must manually force the printer into before opening the software. Follow these precise steps:
When a printer requires a service tool reset, it usually stops communicating with your computer and displays specific blinking light patterns or digital error codes: Resets the Main and Platen waste ink absorber counters
Known to work well on Windows XP, 7, 8, and often 10, though later models might require newer versions of the Service Tool (e.g., v5xxx). Key Features of Service Tool v3800
Holding the button while pressing the Power button.
Press and hold the button (usually a triangle inside a circle). While holding Stop , press and hold the Power button.
: MG2120, MG2270, MG3170, MG3570, MG4270, MG5270 Your printer is now in Service Mode
Resetting the software counter does not magically clean the physical ink pads. If you reset the counter without replacing or cleaning the physical felt pads inside the printer, excess ink will eventually leak out of the bottom of the printer, risking damage to your furniture or the printer's internal circuitry. 3. Firmware Corruption Risk
Connect the printer directly to your Windows computer using a . (Wi-Fi/Network connections do not work in Service Mode).
| Feature | Description | |---------|-------------| | | Resets the absorption counter to eliminate 5B00/1700 errors and restore normal printer operation | | Printhead Cleaning | Performs deep cleaning cycles beyond standard driver options to resolve clogged nozzles | | EEPROM Management | Reads and modifies printer EEPROM settings, including language, paper size, regional destinations, and print quality parameters | | Test Printing | Executes diagnostic print patterns to assess printhead health and alignment | | Firmware Updates | Checks for and installs new firmware versions to improve performance and fix bugs | | Ink Counter Reset | Resets individual ink cartridge counters (useful for refillable systems) | | Scanner Adjustment | Calibrates scanner components for optimal document and photo scanning quality | | Margin Calibration | Adjusts left margin, paper feed, and CD-R print positioning | | Data Backup | Saves EEPROM data before making changes, allowing restoration if problems occur |
They realized that the "5B00" error wasn't a hardware failure in most cases. The pad was often only a third full. It was purely a software lockout.
: If your printer was made after 2015, V3800 will not work. You must search for a newer version, such as V4900 or V5302 . Critical Safety Warnings 1. Malware and Scam Risks