0xe00086cc Backup Exec Page

Follow these chronological steps to identify and resolve the underlying authentication breakdown. 1. Validate and Reset the System Logon Account

The account running the services must have specific rights to function.

Backup Exec Console ➔ Backup and Restore Tab ➔ Right-Click Target Server ➔ Establish Trust Open your Backup Exec Administration Console. Click on the tab. Find the target server that is failing. Right-click the server name and click Establish Trust . 4. Fix the Service Accounts and Logins

Verify that a exists and is set as the default. 0xe00086cc backup exec

The Backup Exec error is a critical security hex code that indicates an Access Denied or authentication failure between the main Media Server and a target system. This specific hex block triggers when the Arctera/Veritas Backup Exec engine cannot authenticate credentials, pull certificates, or access deep system data like Microsoft Exchange Information Stores or Active Directory System States.

Before changing software configurations, ensure the physical layer is stable.

A mismatch between active OS service accounts and the internal configuration database is the primary driver behind this error. Follow these chronological steps to identify and resolve

If you observe that error 0xe00086cc appears after prolonged uptime, consider scheduling weekly or bi‑weekly restarts of Backup Exec services during maintenance windows to clear any accumulated state issues.

This error can occur in various Backup Exec versions, from older releases such as Backup Exec 2010 R3 and Backup Exec 2012 up to more recent versions like Backup Exec 15 and Backup Exec 20.

Ensure these services are running. If stopped, start them manually. If the service fails to start, review the Windows Event Logs under Application and System for relevant error messages indicating service corruption or dependency failures. Backup Exec Console ➔ Backup and Restore Tab

The error code "0xe00086cc" in Backup Exec typically relates to issues with the backup job, often indicating a problem with the credentials or authentication used to access the resources being backed up. This could include servers, databases, or specific files and folders.

Insufficient local administrator rights or restrictive firewall settings (blocking WMI or NDMP ports) can prevent the push installation from completing.

If a resource (file share, folder, database) was moved or renamed, the old path still in the selection list will trigger this error. Edit the backup job that is failing. Navigate to the tab.

Error 0xe00086cc is a hexadecimal error code that generally indicates a communications failure between the Backup Exec server and the Remote Agent on the target machine. When this error occurs, the backup job engine is unable to establish or maintain a connection with the agent responsible for reading data from the target system. The error message typically appears in the job log as: or includes language about a communication failure between the job engine and the remote agent.