If you'd like, I can provide a link to the official that outlines these steps in detail to ensure you are following the recommended procedures.
You need the version designed explicitly for SEP 14.x (14.0, 14.2, 14.3, or the latest 14.3 RUx).
resetpass.bat is a legacy recovery utility included with the SEP 14 installation media (specifically within the \SEPM\Tools\NoRestart\ folder). It allows a local administrator to without reinstalling the client or restarting the system.
net start "Symantec Endpoint Protection Manager" net start "Symantec Endpoint Protection Manager Web Server"
Downloading .bat files from unofficial sources exposes your network to malware, ransomware, and unauthorized access. resetpass.bat for symantec 14 download
A common failure point is the "Forgot your password?" link not sending an email. Broadcom has documented a manual workaround for this specific issue. By modifying the conf.properties file, you can force the SEPM to log the password reset URL directly in its console log:
: Close the window. Reopen Command Prompt using the Run as Administrator option. Best Practices for Password Security
Scripts like resetpass.bat can pose security risks if not properly vetted and used. Ensure any script you use is from a trusted source.
Navigate to the Tools folder and type resetpass.bat . If you'd like, I can provide a link
Mastering SEPM Password Recovery: The Truth About resetpass.bat for Symantec 14 Download
Notes:
Which exact of SEPM 14 (e.g., RU1, RU2, RU4) are you running?
: Give the system about 10 minutes to process the change. It allows a local administrator to without reinstalling
: Log in to the SEPM console immediately and change the password to something secure. Spiceworks Community If the tool is missing
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\ How to Run it Safely:
Create a secondary administrative account for emergency backup access.
: Some users recreate the script manually if they cannot access the official tool. Warning: Use this only if you are an advanced administrator, as it directly interacts with the database frames. How to Use the Tool