Locate the section and click the Refresh or Sync button to pull down the newest license terms instantly. Troubleshooting Common Feature Key Issues
If the Firebox cannot reach the internet, you must retrieve the key manually from the WatchGuard Support Center .
Verify your DNS settings under Network > Interfaces . Ensure your Firebox can resolve external domain names. Check if an upstream ISP modem is blocking outbound HTTPS traffic. 2. "Feature Key does not match the serial number"
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There are two primary ways to get your feature key onto your device: the automatic method (via the Fireware Web UI) and the manual method (via the WatchGuard Portal). 1. The Automatic Update (Recommended)
The Firebox must be able to connect to the internet over port 443.
Downloading a for a WatchGuard Firebox allows you to unlock licensed security services and upgrade device functionality. There are three primary ways to handle this: 1. Automatic Synchronization (Recommended)
It sounds like you're asking about a for a WatchGuard firewall or appliance.
: The device checks the WatchGuard website every 12 hours .
The Firebox will contact WatchGuard, download the file, and populate the text box automatically. Click Save . Method 2: Manual Download from the WatchGuard Portal
If your Firebox is sitting in a staging environment without internet access, or if a strict firewall policy blocks the automated sync, you must download the key manually. Step-by-Step Instructions: