Agc Vicidialphp Work Guide

class AGCVicidialRebalancer private $db; private $config;

Displays standard and custom fields holding customer data (Name, Address, Phone, etc.).

While vicidial.php displays the interface, its power is unleashed through supplementary PHP scripts and the Agent API. Administrators or developers can write custom PHP scripts (e.g., hosted as web forms) and embed them into the agent screen via IFRAMEs. These custom scripts receive lead data as URL parameters, allowing them to process call outcomes, log sales, or interact with external CRM systems. agc vicidialphp work

It handles the complex "Leave 3-way conference" logic, allowing an agent to bridge a customer with a third party (like a closer or supervisor) and then exit the call while the other two remain connected. Backend Interaction: The script heavily utilizes vdc_db_query.php manager_send.php

The options.php file is a powerful tool for tailoring the AGC to your specific business needs, and system administrators are encouraged to leverage it for system customization. These custom scripts receive lead data as URL

Answering, hanging up, transferring, and parking calls.

Many call centers want lead data to automatically populate an external webpage or CRM. While Vicidial has an "External URL" feature in the campaign settings, deeper integrations might require modifying agc/vicidial.php to parse lead variables (like first_name , phone_number , or lead_id ) directly into specific IFrames or embedded elements within the agent screen. 2. UI/UX Tweaks Answering, hanging up, transferring, and parking calls

The vicidial.php file is deceptively complex. It is not a static HTML page; it is a dynamic PHP script that: