After installation, open the Movitel D-Com application icon on your desktop. If the device says "No Service" or fails to connect despite showing full signal bars, you need to configure the Access Point Name (APN) profile manually. Manual APN Profile Configuration Launch the software.
Ensure your computer has a working USB 2.0 or USB 3.0 port.
Double-click the drive icon to open it, then double-click .
D-Com 3.5G Movitel is a portable USB broadband modem used primarily in Mozambique to access high-speed mobile internet. Setting it up typically follows a "Plug & Play" process where the necessary drivers and connection software are embedded directly on the device. ZTE Official Website Installation Steps for Windows and Mac Hardware Preparation Open the modem's front cover and insert your Movitel SIM card with the metal contacts facing down. If available, you can also insert a microSDHC card for portable storage. Connection Plug the USB modem into an available port on your computer. Software Setup
: The system will show a CD-ROM icon for the modem. Open it and run the installation package provided. ZTE Official Website 3. Connection Configuration d-com 3.5g movitel download setup
To help troubleshoot any specific errors or compatibility issues you might be running into during setup, please share and the exact error message or light color displaying on your modem. Share public link
: Double-click AutoRun.exe or Setup.exe from the download folder or virtual drive.
You can often check your data balance by dialing *131# or using the SMS feature within the dashboard to send balance codes.
Some D-Com devices come with software for Windows or macOS. Insert the dongle, and install drivers if prompted. Reboot your device after installation. After installation, open the Movitel D-Com application icon
Ensure your D-Com modem/dongle supports 3.5G (HSPA) and is compatible with Movitel’s network. Insert the into the device.
The Movitel D-Com 3.5G modem features "Zero-CD" technology. This means the installation software and drivers are stored directly on the internal memory of the USB device itself. You rarely need to download external files from the internet. Step 1: Connect the Modem Insert your Movitel SIM card into the modem's SIM slot.
USB modems perform best when they have a clear line of sight. If your signal is weak, try using a USB extension cable to position the modem closer to a window or higher up in the room.
Move the device to a different USB port directly on the motherboard. Ensure your computer has a working USB 2
To ensure your internet doesn't cut out in the middle of an important task, you need to keep an eye on your data balance. Movitel makes it easy to monitor your usage:
If the router doesn't recognize the D-COM, you may need to flash custom firmware (like ROOter or OpenWRT) with the usb-modeswitch package.
If you want to share the Movitel 3.5G connection with a home or office (e.g., 10 devices), don't keep the dongle in a laptop. Instead:
The dashboard will track your connection duration, data sent, and data received once the link is active. Troubleshooting Common Setup Issues Issue 1: "No Device Detected" or "Insert Device" Error