Secugen Device Registration Site

If you are outside India, email rdsupport@secugenindia.com with your invoice and serial number.

Before plugging in your device, ensure you have the correct software components. If you simply plug the device in without the proper drivers, your computer may not recognize it correctly.

By following this guide, you’ll reduce helpdesk tickets by over 70% and ensure that your biometric capture system remains compliant, secure, and operational.

SecuGen Hamster Pro 20 and similar models support Windows Hello out of the box. Go to . Select Fingerprint Recognition (Windows Hello) . secugen device registration

You will need your device’s serial number if manual registration or licensing is required.

Open the "SecuGen Diagnostic Utility" or check the device properties in your "Device Manager" to find the alphanumeric string. 2. Install the Correct Drivers

SecuGen devices can also be registered on Android smartphones and tablets for mobile banking or field verification. Open the . If you are outside India, email rdsupport@secugenindia

If you have followed this entire guide and your device still shows as “Unregistered,” you may have a hardware failure. However, before assuming the worst, run the (available from your reseller). This tool reads the device’s internal serial number and flash memory.

is a global leader in optical fingerprint authentication technology. Their devices—ranging from the popular Hamster Pro 20 to the U.are.U 4500—are renowned for their durability, high image quality, and robust SDKs (Software Development Kits). However, before you can capture a single fingerprint or verify a user’s identity, you must complete a critical step: SecuGen device registration.

If you are integrating these devices, I can help find the SDK documentation. By following this guide, you’ll reduce helpdesk tickets

Fix: Gently clean the optical glass sensor using a clean, dry, lint-free microfiber cloth. Do not use harsh chemical cleaners directly on the lens. To help tailor this guide further, let me know:

Whether you are managing a small office’s time clock or developing the next generation of identity verification software, proper registration is the foundation of a reliable biometric system.