Kerio Control Web Filter Is Not Activated Categorization Is Disabled Work _top_ (2024)

If the issue persists, check the in Kerio Control for specific errors regarding URL Categorization . If you'd like, I can:

: Hold Shift while clicking Status > System Health in the admin interface and click Enable SSH . Connect via SSH using an app like PuTTY.

Frequent, severe, and rapid DNS failures (10+ times in 1 minute) cause the system to mark the service as unreliable 1.2.2.

If the firewall time is incorrect, license validation and SSL connections fail. If the issue persists, check the in Kerio

If categorization stays disabled even after fixing DNS, you can manually reset the reliability timer:

If all else fails, the error logs will provide the most valuable information for your support ticket. When you reach out to GFI/Kerio support, be sure to include relevant excerpts from your that show the "Unable to categorize" or "DNS response" errors. This information will help them quickly understand the issue and provide you with advanced assistance.

The most common reason for categorization being disabled is a licensing issue. The "Kerio Control Web Filter" (formerly Sophos or integrated categorization) requires an active subscription. Frequent, severe, and rapid DNS failures (10+ times

The Kerio Control Software Maintenance Agreement (SMA) or Web Filter license has expired.

: If the filter is disabled due to a "DNS response timeout", you can force it to ignore these failures:

Kerio Control runs multiple services. One may be dead. When you reach out to GFI/Kerio support, be

Configure email notifications in Configuration > Alert Settings for license expiration and update failures.

If the ping fails to resolve the hostname, your firewall has a DNS issue. Correct DNS Settings Navigate to > DNS .

Kerio Control sends automatic DNS queries to reach update servers. If these fail 10 times in a row, categorization is automatically disabled for reliability.

If the system says categorization is disabled or not activated, it means or the service is disabled within the configuration.

Alternatively, navigate to .