The customer uses a lightweight "Customer Module" that does not require a full installation or a license.
. The device will now behave as if it is plugged directly into your PC. Advanced Configuration Options USB Redirector Technician Edition 1.9.7 - IncentivesPro
Ask the client to plug their USB device into their computer.
The device will appear in your technician interface; right-click it and select . Pro-Tips for Improving Connection Quality usb redirector technician edition 197 setup better
Right-click your root hubs, select , and look for any power management tabs. Uncheck “Allow the computer to turn off this device to save power” . Implementing QOS (Quality of Service) Control
: Turn off compression for lightweight data transfers (like cryptographic dongles) to reduce CPU overhead. Troubleshooting Performance Issues Root Cause Better Setup Fix Device Disconnects Mid-Flash USB power saving suspension Disable "USB Selective Suspend" in Windows Power Options. Error: Cannot Connect to Tech Blocked port or wrong IP Verify port 32038 is open via an online port checker. Laggy Device Initialization High network latency
After installation, launch USB Redirector Technician Edition. The program will display a unique Technician ID. This identifier serves as your virtual "address" that customers will use to connect to you. Keep this ID accessible—you will need to provide it to each customer. The customer uses a lightweight "Customer Module" that
: Once installed, the program generates a unique Technician ID . You will give this to your customers so they can target your specific workstation. 2. Customer Side Preparation (The "Client")
The customer runs the module, enters your IP address or Technician ID, and clicks . The customer then plugs in their USB device.
: Add an exception for the customer module executable in the client's security software. Port Closed Error Uncheck “Allow the computer to turn off this
Create a new named TcpAckFrequency and set its value data to 1 .
To set up more effectively, you must focus on optimizing the network handshake between the technician and the customer. This version is a legacy tool specifically designed for remote USB servicing—such as mobile phone flashing or device programming—by "redirecting" a physical USB port over a network connection. 1. Technician Side Configuration (The "Server")
Open the program to locate your unique installation ID and the default listening port. 2. Configure Port Forwarding Log into your network router's admin panel. Navigate to the or Virtual Server section.
A particularly useful feature of version 197 is its ability to handle reboots without losing the customer connection. If you need to reboot your computer during a servicing procedure, simply relaunch USB Redirector Technician Edition after the reboot. Wait a few seconds, and the customer connection will reappear automatically. You will need to manually reconnect the USB device, but the session itself remains intact.
To make the process seamless for your end-user, pre-configure the customer module before distributing it. Step 4.1: Customizing the Executable Name
